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PRESS RELEASE: Inventory Base has been recognised for its outstanding customer service to its clients at the prestigious ESTAS Customer Service Awards 2023 sponsored by Coadjute, the biggest awards in the UK property industry. The winners were announced at the largest event in the property industry at the Grosvenor House in London and hosted by the country’s favourite TV property presenter Phil Spencer in front of 1,000 of the UK’s top property professionals.

The ESTAS determines the best suppliers in the industry based purely on feedback agents, conveyancers and brokers who are asked a series of questions about the service they have received. The awards, which this year celebrated their 20th birthday, power the ESTAS customer review platform which also recognises the best agents, conveyancers and brokers for customer service based on ratings from clients who have been through the whole moving experience. This year’s results were calculated from over 300,000 customer review ratings.

Phil Spencer, who has hosted The ESTAS every year since their inception in 2004 addressed viewers “There’s never been a more appropriate time to highlight the role suppliers play in the industry. The best suppliers are instrumental in helping provide excellent service, they are an extension of the customer experience so the service they deliver is crucial, it’s therefore only right that The ESTAS puts the spotlight on their efforts.”

Ben Marley, Commercial Director at The ESTAS said “Just like every single agent, conveyancer or mortgage broker using the ESTAS review platform industry suppliers were rated by their customers so these awards are a real acid test of how well these firms deliver their services.”

Dan Salmons, CEO at headline partner Coadjute said “On behalf of the Coadjute team, warm congratulations to all the winners this year at The ESTAS. We were delighted to see so many outstanding achievements recognised across the industry from everyone involved. It has been a real pleasure to support The ESTAS this year.”

Steve Rad, CEO of Inventory Base said “We are extremely delighted to receive the prestigious ESTAS award this year. This recognition holds special significance for us as it is a testament to the high regard in which our customers hold our service. At our company, we hold the principles of exceptional customer service in the highest regard because we understand that real estate agents always have a choice when it comes to inspections. We have always taken immense pride in providing a personalized service, and this accolade reaffirms that we consistently deliver on our promises.”


The Awards are organised by The ESTAS Group Ltd.

For more information contact The ESTAS Group on 01892 610245/610398.